Billing Terms

This Billing Policy is incorporated into HouseTea's Terms of Service and governs enrollment fees, pay-at-closing fees, refunds, and dispute resolution for the services provided by HouseTea (the "Services"). In the event of any conflict between this Billing Policy and the Terms of Service, this Billing Policy will control.

General

Participation in certain Services may require a one-time enrollment or setup fee and, where applicable, a fee that becomes due only when a qualifying transaction closes. All prices are payable in USD. Enrollment and setup fees are generally non-refundable, and fees collected at closing are non-refundable once earned, subject to applicable law.

Customer-Centric Support

At HouseTea, we put our customers first. Your satisfaction is our top priority, and we aim to resolve any billing issues quickly and fairly. On a case-by-case basis, we may provide a partial refund, full refund, account credit, or another reasonable resolution where appropriate.

Before initiating a dispute or chargeback, we strongly encourage you to contact us directly. Most issues can be resolved quickly by working with our Support Team. You can initiate a chat from your Account or email us at support@housetea.com.

Payment Method

If we require a payment method on file, all direct payments must be made using a valid credit or debit card (Visa, MasterCard, American Express, or Discover). You are responsible for keeping your payment details and contact information current and authorize HouseTea to charge approved fees due under your campaign, referral, or pay-at-closing agreement.

Closing Payments

If your campaign or agreement includes a pay-at-closing fee, you authorize HouseTea to collect that fee when a qualifying transaction closes. Fees are not charged on a recurring monthly cycle unless a separate written agreement expressly says otherwise.

Invoices and receipts are available upon request by contacting our Billing Department at support@housetea.com.

If a payment due at enrollment or closing fails, HouseTea may attempt to process the balance using your authorized payment method or other lawful collection methods. If payment is not received within a reasonable period, your Account may be temporarily suspended until your balance is cleared.

Program Costs

Any enrollment fee, setup fee, campaign cost, or pay-at-closing fee applicable to your Services will be disclosed to you before you enroll. Unless expressly stated otherwise in writing, these fees are not recurring and are not refundable once spent or earned. Please note that HouseTea does not guarantee lead volume, lead quality, or conversion rates.

If you need to review or update campaign-specific pricing or territory details, please notify HouseTea at support@housetea.com. Any approved changes will apply prospectively.

Cancellation

You may stop participating in the Services at any time by contacting us directly. Any non-refundable enrollment or setup fee already paid will remain non-refundable, and any amounts owed for transactions that have already closed remain due in full.

Fees

In the event of a returned payment, failed payment, chargeback, undisclosed closing, or collection effort, you may be charged reasonable fees to cover costs incurred. However, our goal is to resolve any payment concerns directly with you to avoid third-party collection whenever possible.

Billing Disputes

If you believe a charge is incorrect, please notify us at support@housetea.com within 30 days of the transaction. We aim to resolve billing concerns within 5-7 business days.

To avoid service interruptions, we kindly ask you to contact us before filing a dispute or chargeback. Most billing issues can be resolved quickly when handled directly with our team.

If a dispute is filed before contacting us, HouseTea reserves the right to temporarily suspend your Account until the matter is resolved. Regardless of the outcome, we will continue working with you to ensure a fair resolution.