Billing Terms

This Billing Policy is incorporated into HouseTea's Terms of Service and governs billing, payments, refunds, and dispute resolution for the services provided by HouseTea (the "Services"). In the event of any conflict between this Billing Policy and the Terms of Service, the Terms of Service will control.

General

Upon payment for your Subscription Plan, the Services will commence, and all corresponding payments will be due. All prices are payable in USD. While payments are typically non-refundable, we are committed to reviewing all refund requests on a case-by-case basis to ensure fairness.

Customer-Centric Support

At HouseTea, we put our customers first. Your satisfaction is our top priority, and we aim to resolve any billing issues quickly and fairly. On a case-by-case basis, we may provide a partial refund, full refund, account credit, or pause upcoming payments.

Before initiating a dispute or chargeback, we strongly encourage you to contact us directly. Most issues can be resolved quickly by working with our Support Team. You can initiate a chat from your Account or email us at support@housetea.com.

Payment Method

All payments must be made using a valid credit or debit card (Visa, MasterCard, American Express, or Discover). You are responsible for keeping your payment details and contact information up to date by visiting the "Payment Methods" section in your Account.

Billing Cycle

You authorize HouseTea to bill your Payment Method on a recurring basis according to your Subscription Plan. Billing periods typically start on the date your Account is activated ("Billing Date"). Payment instruments are automatically charged at the beginning of each billing period.

Invoices and receipts are available upon request by contacting our Billing Department at support@housetea.com.

If a payment fails, HouseTea will attempt to process it for up to 30 days. If payment is not received within this period, your Account may be temporarily suspended until your balance is cleared.

Advertising Budget

By subscribing to HouseTea's advertising services, you agree to pay a monthly Ad Budget used for third-party ad placements. The Ad Budget will be charged to your Payment Method at the beginning of each billing period. Please note that HouseTea does not guarantee lead volume, quality, or conversion rates.

You may adjust your Ad Budget at any time by notifying HouseTea at support@housetea.com. Changes take effect on the next billing cycle.

Cancellation

You may cancel your subscription at any time directly from your Account. Your ads and services will remain active until the end of your current billing period.

Fees

In the event of a returned payment, chargeback, or collection effort, you may be charged reasonable fees to cover costs incurred. However, our goal is to resolve any payment concerns directly with you to avoid third-party collection whenever possible.

Billing Disputes

If you believe a charge is incorrect, please notify us at support@housetea.com within 30 days of the transaction. We aim to resolve billing concerns within 5-7 business days.

To avoid service interruptions, we kindly ask you to contact us before filing a dispute or chargeback. Most billing issues can be resolved quickly when handled directly with our team.

If a dispute is filed before contacting us, HouseTea reserves the right to temporarily suspend your Account until the matter is resolved. Regardless of the outcome, we will continue working with you to ensure a fair resolution.